ORDER SUPPORT
REFUND & CANCELLATION POLICY
Last Updated: September 2026
At Cafiniti, customer satisfaction is important to us. Due to the nature of our products, certain restrictions apply to cancellations, returns, and refunds.
By placing an order through our Website, you acknowledge and agree to the terms outlined below.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has entered processing, packaging, dispatch, or delivery stages, cancellation requests may no longer be accepted.
To request an order cancellation, please contact us as soon as possible at:
📧 info@cafiniti.ae
Cancellation requests are subject to review and approval.
Returns
Due to hygiene, food safety, and quality control requirements, Cafiniti does not accept returns of:
- Coffee products;
- Opened products;
- Used products;
- Consumable goods;
- Food and beverage items; or
- Products with damaged or broken seals.
For health and safety reasons, returned coffee and food-related products cannot be restocked or resold once they leave our control.
Refund Eligibility
Refunds may only be considered in limited circumstances, including:
- Incorrect items supplied by Cafiniti;
- Products that arrive damaged in transit;
- Products received in an unusable condition;
- Orders that cannot be fulfilled by Cafiniti.
Refund requests must be submitted within 48 hours of delivery.
Supporting photographs and order information may be required before any claim can be reviewed.
Non-Refundable Items
The following are generally non-refundable:
- Coffee products once delivered;
- Products purchased through promotional offers;
- Sample products;
- Opened packages;
- Used products;
- Products damaged through improper storage or handling after delivery.
Refund Review Process
All refund requests are reviewed individually.
Submission of a refund request does not guarantee approval.
Cafiniti reserves the right to:
- Request additional information;
- Conduct reasonable investigations;
- Reject claims that do not meet the requirements of this Policy.
Approved Refunds
Where a refund is approved, Cafiniti will process the refund using the original payment method used at checkout.
Processing times may vary depending on banking institutions and payment service providers.
Third-Party Payment Processing
Payments made through the Website are processed securely by third-party payment providers, including Ziina.
Cafiniti is not responsible for delays caused by:
- Banks;
- Card issuers;
- Payment processors; or
- Other third-party financial institutions.
For more information regarding payment services, please visit:
Contact Us
For questions regarding cancellations, returns, or refunds, please contact:
Cafiniti
📧 info@cafiniti.ae
📍 Dubai, United Arab Emirates