Refund & Cancellation Policy
At Cafiniti Trading L.L.C., we aim to provide products and accessories with excellent service. Below are our refund and cancellation terms, designed to ensure transparency.
1. Refund Eligibility
Refund requests are accepted under the following conditions:
- Damaged or Defective Products: If an item arrives damaged, incorrect, or defective, contact us within 2 days with supporting photos.
- Non-Delivery: If an order is not received within 5 days due to courier issues, we will investigate and offer a replacement or refund.
- Accessories Only: Refunds may be offered on unused and unopened accessories like cups, grinders, and brewing tools.
Note:
- ✅ Coffee products are non-refundable due to food safety regulations.
- ✅ Opened or used accessories cannot be refunded.
For details on shipping timelines, delivery rates, and package tracking, please check our Shipping & Delivery Policy
2. Non-Refundable Items
Refunds will not be issued for:
- Opened or partially consumed coffee products.
- Gift cards or promotional vouchers.
- Personalized or custom-made accessories.
- Orders placed incorrectly due to customer error (wrong item selection, incorrect address, etc.).
3. Order Cancellations
Customers can cancel their order before it is processed for shipping.
- Standard Orders: Cancellation requests must be made within 3 hours of purchase.
- Subscription Orders (if applicable): Cancellations must be made before the next billing cycle.
- Shipped Orders: If an order has already been dispatched, cancellation is not possible, and customers must go through the refund process if eligible.
4. Refund Processing
- Once approved, refunds will be processed within 7-14 business days.
- Refunds are issued via the original payment method or as store credit.
- Processing time may vary depending on banking institutions and payment providers.
5. How to Request a Refund or Cancellation
To submit a request, contact us via: orders@cafiniti.ae
Include your order number, reason for refund/cancellation, and supporting details (if applicable) for faster processing.
6. Policy Updates
Cafiniti Trading LLC reserves the right to update this policy at any time. The latest version will always be available on our website.