Shipping & Delivery Policy
At Cafiniti Trading L.L.C., we offer reliable shipping across the UAE for our products and accessories to ensure a seamless shopping experience. Below are our shipping terms and policies.
1. Shipping Coverage
- We currently only ship within the United Arab Emirates (UAE).
- International shipping is not available at this time.
2. Shipping Rates & Delivery Fees
- Flat rate: 25 AED for orders below 250 AED.
- Free shipping: For orders 250 AED and above.
Shipping fees apply to all products, including coffee, brewing tools, cups, grinders, and other products and accessories.
3. Order Processing & Dispatch
- Orders are processed within 2 business days after payment confirmation.
- Orders placed on weekends or UAE public holidays are processed on the next business day.
- Customers receive a tracking number via email or WhatsApp once the order is dispatched.
4. Delivery Notifications & Tracking
- Customers will receive tracking details upon dispatch.
- For any shipping-related inquiries, contact orders@cafiniti.ae
5. Failed Deliveries & Address Errors
- Orders cannot be refunded or resent if incorrect delivery information is provided by the customer.
- If a package is returned due to failed delivery attempts, a re-delivery fee may apply.
7. Lost or Damaged Shipments
- Damaged Orders: Contact us within 2 days with photos for verification.
- Lost Packages: If a tracking number does not update within 7 days, we will investigate with the courier and arrange a replacement or refund.
- Incorrect Orders: Notify us within 2 days, and we will send the correct items at no extra cost.
For details on refund eligibility and return processes, please review our Refund & Cancellation Policy
8. Returns for Accessories (Excluding Coffee)
- Since accessories like brewing tools, cups, and grinders are non-perishable, they may be eligible for returns under our Refund & Cancellation Policy.
- Coffee products remain non-refundable due to food safety regulations.
9. Contact Information
For any shipping inquiries, reach us at: orders@cafiniti.ae
Our contact information is posted below:
CAFINITI TRADING L.L.C.
+971 58 959 1559
+971 58 178 7080
Customer Enquiries
info@cafiniti.ae
Sales Enquiries
sales@cafiniti.ae
Business Timing
Monday – Saturday
9:00 AM – 6:00 PM
Business Address
Al Quoz Industrial Area 3, Dubai, U.A.E.